Latest Update: Taupō district COVID-19 alert – List of places Read More

We are in this together... which is why we have set up BOP Health COVID-19 Response.

This website’s purpose is to advise, update and help all BOP and Lakes communities through this response period. 

It is a place you can find information that is relevant to the Bay of Plenty and Lakes District Health Boards.

ANY QUESTIONS? If you have any questions for either the Lakes or BOP DHB areas, please send them to: bopcovid19@bopdhb.govt.nz

Please always refer to covid19.govt.nz for everything you need to know about COVID-19.

covid19.govt.nz Everything you need to know in one place

Got symptoms?
Call your GP before you visit hospital. Or call Healthline on 0800 358 5453.

What are the symptoms?

ALERT LEVEL

All of New Zealand is at Alert Level 1. What you need to do at Alert Level 1

Current status* of confirmed and probable cases of COVID-19 (novel coronavirus)

We report cases at a regional level and for privacy reasons do not release COVID-19 patient numbers in small populations. Every one of us needs to take precautions and be vigilant, irrespective of whether there have been cases in your locality.

Updated as at 1PM on 31/10/2020

  • Number of confirmed and probable
    cases in New Zealand
    • 19571857 recovered

  • Bay Of Plenty and Lakes
    • Western Bay of Plenty* 47 47 recovered
    • Eastern Bay of Plenty * 11 recovered
    • Rotorua 1010 recovered
    • Taupō 66 recovered
sizer Map pin Map pin Map pin Map pin WESTERN BOP EASTERN BOP ROTORUA TAUPŌ
New Zealand Bay Of Plenty Lakes
Western Bay Eastern Bay Rotorua Taupo

*'Current status' These confirmed and probable numbers are updated on this page after the Ministry of Health daily public update (early-mid afternoon). See the Ministry of Health website for more information on COVID-19 cases in New Zealand.

*Western Bay of Plenty = Tauranga City and Western Bay of Plenty District combined.

*Eastern Bay of Plenty = Whakatāne District, Kawerau District and Ōpōtiki District combined.

Latest Updates

Taupō district COVID-19 alert – List of places

An Auckland family of three confirmed with COVID-19 travelled from Auckland to Taupō last weekend and visited a number of public places in the Taupō district. This was before they had symptoms but they may have been infectious at the time.

Read article

Frequently Asked Questions

 

Current status

Updated as at 1PM on 31/10/2020

Number of confirmed and probable cases of COVID-19 in:

  • New Zealand: 1957 (1857 have recovered)
  • Bay of Plenty: 48 (48 have recovered)
  • Lakes: 16 (16 have recovered)

These confirmed and probable numbers are updated on this page after the Ministry of Health daily public update (early-mid afternoon). See the Ministry of Health website for more information on COVID-19 cases in New Zealand.

Number of confirmed and probable cases of COVID-19 in:

  • Western Bay of Plenty*: 47
  • Eastern Bay of Plenty*: 1
  • Rotorua: 10
  • Taupō: 6

These numbers are updated on this page after the Ministry of Health daily public update (early-mid afternoon).

* Western Bay of Plenty = Tauranga City and Western Bay of Plenty District combined
* Eastern Bay of Plenty = Whakatāne District, Kawerau District and Ōpōtiki District combined

Locations of cases of COVID-19 reported in the Bay of Plenty and Lakes DHB areas

The Ministry of Health reports by District Health Board area.  BOPHEALTH covers Bay of Plenty District Health Board and Lakes District Health Board areas – view the map here.

The Bay of Plenty District Health Board area includes:

Western Bay of Plenty = Tauranga City and Western Bay of Plenty District combined

Eastern Bay of Plenty = Whakatāne District, Kawerau District and Ōpōtiki District combined

The Lakes District Health Board area includes:

Southern Lakes DHB area – Taupō District Council

Rest of Lakes DHB area – Rotorua Lakes Council

The DHBs are only able to report on numbers of cases within each of these geographic zones.

Access to COVID-19 Testing over the Labour Day weekend

Tauranga

Tara Road Medical Centre, Papamoa

8am-12pm

Accident and Healthcare 19 Second Avenue
Tauranga, Bay Of Plenty 3110

8am-12pm

Whakatāne

Whakatāne Hospital ED GP Service

10am-4pm

Please note, if you have mild symptoms, it is safe to wait over the weekend and phone to arrange testing on Monday.

Western Bay of Plenty

Call your GP 24/7 is the continuing message to the Western Bay of Plenty public looking for a COVID-19 test this weekend.

Some GP clinics will be open for testing of their own patients, but for those that are not, Call your GP and calls will be diverted to Healthline so that people can be assessed and advised where they can receive a test. People can also call Healthline directly on 0800 358 5453.

Testing will only be available for people with symptoms to ensure they are a priority. All COVID-19-related assessment and testing is free.


One day pop-up clinics and assessment centres

In the Western Bay, the kaupapa Māori mobile unit - Pahi Tahi (which services rural and vulnerable communities) has been operating again from Monday 24 August. Details of locations will be given here when they become available.

Date

Time

Location

29/10/2020

 10am-2pm

Maketu Hauora, 3 Little Waihi Road, Maketu


Whakatāne War Memorial Hall 

TBA

After 21 September the Whakatāne Testing Station at War Memorial Hall will be closed. Your General Practice is offering COVID-19 swabbing. If you think you require a swab, please call your doctor’s practice to book an appointment.



Other Eastern Bay Testing Sites

TBA

 

Please come to the assessment site if you have any of the following:

  • Any flu-like symptoms
  • Respiratory conditions
  • A history of respiratory conditions
  • Chronic illness


One day pop-up clinics and assessment centres

For a complete list of the latest and ongoing dates and times for confirmed pop-up clinics and assessment centres in the Eastern Bay, please visit www.tpoom.co.nz/service/get-assessed

Bay of Plenty residents with symptoms of COVID-19 can also go to their doctor (local GP) for assessment and swabbing where needed.  All consultations with general practice for suspected COVID-19 are free.  If you do not have a GP, please phone Healthline on 0800 358 5453 for advice.  

 

Rotorua and Taupō districts

For residents of Rotorua and Taupō districts, if you have symptoms and think you need to be tested, please phone Healthline on 0800 358 5453. Wait for advice for where and when to go for your assessment and follow all instructions.

COVID COMMUNITY TESTING SCHEDULE - OCTOBER / NOVEMBER

Please note - All clinics are by drop in.  No requirement to book in.
 

Mon 19 Oct

Tues 20 Oct

Weds 21 Oct

Thu 22 Oct

Fri 23 Oct

Sat 24 Oct

Sun 25 Oct

Rotorua Swab Clinic
Kahukura Clubrooms, Pukuatua Street

9am - 3pm

Closed

9am - 3pm

Closed

9am - 3pm

Closed

10am - 2pm

Taupo Swab Clinic
79 Miro Street

9am - 3pm

Closed

9am - 3pm

Closed

9am - 3pm

9am - 3pm

Closed

 

Mon 26 Oct

Tues 27 Oct

Weds 28 Oct

Thu 29 Oct

Fri 30 Oct

Sat 31 Oct

Sun 01 Nov

Rotorua Swab Clinic
Kahukura Clubrooms, Pukuatua Street

Closed
LABOUR DAY

9am - 3pm

9am - 3pm

Closed

9am - 3pm

Closed

10am - 2pm

Taupo Swab Clinic
79 Miro Street

Closed
LABOUR DAY

9am - 3pm

9am - 3pm

Closed

9am - 3pm

9am - 3pm

Closed

 

Mon 02 Nov

Tues 03 Nov

Weds 04 Nov

Thu 05 Nov

Fri 06 Nov

Sat 07 Nov

Sun 08 Nov

Rotorua Swab Clinic
Kahukura Clubrooms, Pukuatua Street

Closed

9am - 3pm

9am - 3pm

Closed

9am - 3pm

Closed

10am - 2pm

Taupo Swab Clinic
79 Miro Street

Closed

9am - 3pm

9am - 3pm

Closed

9am - 3pm

9am - 3pm

Closed

COVID COMMUNITY TESTING SCHEDULE - NOVEMBER

 

Mon 09 Nov

Tues 10 Nov

Weds 11 Nov

Thu 12 Nov

Fri 13 Nov

Sat 14 Nov

Sun 15 Nov

Rotorua Swab Clinic
Kahukura Clubrooms, Pukuatua Street

Closed

9am - 3pm

9am - 3pm

Closed

9am - 3pm

Closed

10am - 2pm

Taupo Swab Clinic
79 Miro Street

Closed

9am - 3pm

9am - 3pm

Closed

9am - 3pm

9am - 3pm

Closed

 

Mon 16 Nov

Tues 17 Nov

Weds 18 Nov

Thu 19 Nov

Fri 20 Nov

Sat 21 Nov

Sun 22 Nov

Rotorua Swab Clinic
Kahukura Clubrooms, Pukuatua Street

Closed

9am - 3pm

9am - 3pm

Closed

9am - 3pm

Closed

10am - 2pm

Taupo Swab Clinic

79 Miro Street

Closed

9am - 3pm

9am - 3pm

Closed

9am - 3pm

9am - 3pm

Closed

 

Mon 23 Nov

Tues 24 Nov

Weds 25 Nov

Thu 26 Nov

Fri 27 Nov

Sat 28 Nov

Sun 29 Nov

Rotorua Swab Clinic
Kahukura Clubrooms, Pukuatua Street

Closed

9am - 3pm

9am - 3pm

Closed

9am - 3pm

Closed

10am - 2pm

Taupo Swab Clinic
79 Miro Street

Closed

9am - 3pm

9am - 3pm

Closed

9am - 3pm

9am - 3pm

Closed

People in the Lakes DHB area are at Alert Level 1.  The key messages for Alert Level 1 are:

  • wash your hands
  • sneeze and cough into your elbow
  • keep a track of where you’ve been and who you’ve seen

If you're unwell

  • If you’re sick, stay home. Don’t go to work or school. Don’t socialise.
  • If you have symptoms of cold or flu call your doctor or Healthline and get advice about being tested, or go along to the testing centres.
  • If you have been told to self-isolate you must do so immediately.

 

For more details, visit www.lakesdhb.govt.nz


I’ve been told I am a close contact of a confirmed case of COVID-19 – what does this mean?

A ‘close contact’ is a person who has had one of the following contacts with a suspect, confirmed or probable case of COVID-19 during their infectious period, without appropriate personal protective equipment (PPE):

  • Direct contact with the body fluids or the laboratory specimens of a case
  • Presence in the same room in a health care setting when an aerosol-generating procedure is undertaken on a case
  • Living in the same household or household-like setting (e.g. shared section of a hostel) with a case
  • Face-to-face contact in any setting within two metres of a case for 15 minutes or more
  • Having been in a closed environment (e.g. a classroom, hospital waiting room, or conveyance other than aircraft) within 2 metres of a case for 15 minutes or more
  • Having been seated on an aircraft within 2 metres of a case (for economy class this would mean 2 seats in any direction including seats across the aisle, other classes would require further assessment)
  • Aircraft crew exposed to a case (a risk assessment conducted by the airline is required to identify which crew should be managed as close contacts).

If you are a close contact of a confirmed case you must stay home in self-isolation. It is important that you monitor your health carefully for the 14 days following your last day of exposure so that any early symptoms can be detected. If you develop any symptoms, phone Healthline on 0800 358 5453 for advice. If you have difficulty breathing, call 111. In either case, tell them that you are a close contact of a confirmed case of COVID-19.


I’ve been told I’m a casual contact of a case – what should I do?

You are unlikely to get infected just from having been in the same location as the person with the virus, for example in the same lecture theatre, gym or church. You are considered to be at low risk of catching the virus and do not need to go into isolation because of this possible exposure (however, staying home is nevertheless required if the current national alert is at Level 4).

There is a small possibility that you may become unwell. Monitor your health closely until 14 days has passed from the time you were exposed. If you develop symptoms that may be COVID-19 (such as a fever or a cough) phone Healthline on 0800 358 5453. If you have difficulty breathing, call 111. In either case, tell them that you are a casual contact of a confirmed case of COVID-19.

I’m not unwell but have been exposed. How can I protect my family and others at home?

  • Cover coughs and sneezes with disposable tissues, or cough or sneeze into your elbow. Please place tissues in the rubbish bin and wash your hands thoroughly.
  • Wash your hands often, for at least 20 seconds, with soap and water. Then dry them thoroughly. Use hand sanitiser if no soap or water is available.
  • Avoid sharing household items such as dishes, drinking glasses, cups, eating utensils, towels, toothbrushes or bedding with other people in your home. After use, these items should be washed thoroughly with detergent and water. Please clean computer keyboards, desks and other surfaces regularly, especially before others use them.
  • Maintain your distance (keep two metres or more away) from other people whenever possible.
  • If you have been advised to stay in isolation, or it is required by national alert levels, stay in your home or accommodation, unless you are getting urgent medical care.

I have had COVID-19 but am now feeling better. When can I come out of self-isolation?

You must stay at home (self-isolate) until advised by a health professional that you can come out of self-isolation AND the following criteria must be met:

  • It is more than 10 days after the start of your symptoms (or if you were hospitalised it is more than 10 days since your discharge from hospital) AND
  • You have been free from all symptoms for at least 48 hours.

Once you have come out of isolation it is important to maintain good hygiene and handwashing practices. Even once you have recovered from COVID-19, you will be required to follow the current national guidance relating to alert levels, staying home and contact with others.

I have symptoms of respiratory illness – should I go to work?

No, you should not work in a public setting if you are unwell. In this situation, you should stand down from work and self-isolate. Stay away from work until you have been symptom free for at least 24 hours. If necessary, call Healthline on 0800 358 5453 or your family doctor for advice.

All workplaces should be practicing physical distancing as a standard, wherever possible, to help prevent the spread of COVID-19 and other infectious illnesses at this time.

COVID-19, like the flu, can be spread from person to person. When a person who has COVID-19 coughs, sneezes or talks, they may spread droplets containing the virus a short distance, which quickly settle on surrounding surfaces.

As well as following basic hygiene measures, you can further protect yourself by reminding customers to physically distance themselves. You might like to use gloves. If you do, still follow basic hygiene – wash your hands with soap and water as soon as you remove your gloves.

Face masks aren’t necessary outside of a health setting. If staff have a face mask and choose to wear one they shouldn’t be prevented from doing so.

When a face mask is removed:

  • avoid touching the front of it
  • if the mask has ties, untie the bottom first, then the top tie
  • discard the mask, don’t use it again
  • wash hands with soap and water and dry hands thoroughly or use hand sanitiser immediately after removing the mask.

PPE use for essential non-health workers 

 

Free flu jabs are available now for priority groups that are most at risk of serious health complications from influenza as well as other frontline workers as follows:

  • Pregnant women.
  • People aged 65 plus.
  • People aged under 65 years with diabetes, most heart or lung conditions and some other illnesses, see the table below for more details.
  • Children aged 4 years or under who have had a stay in hospital for measles, asthma or other breathing problems.
  • Healthcare and other frontline workers, which includes emergency services, social services, police, defence, and border control but not supermarket workers.

To look after our community and make sure our health system is there for those who need it most, it’s important that these people are immunised first before the vaccine is available to the wider public. For more information, talk to your doctor, nurse or pharmacist, or call 0800 466 863.

 

Phone support

Alcohol Drug Helpline 0800 787 797 Operating 24/7

Tautoko Mai Sexual Assault Support Services 0800 227 233

BOPDHB Mental Health and Addictions Crisis Line 0800 800 508

Elder Abuse Helpline 0800 32 66 865

Family Violence Information 0800 456 450 (its ok to ask for help)

Healthline 0800 611 116

Lifeline 0800 543 354 or text HELP to 4357

National Mental Health & Addiction Helpline Text or call 1737

Tauranga Women’s Refuge 0800 86 733 843

Victim Support 0800 842 846

NZ Police 111 or 105

Youthline 0800 376 633 or free text 234

Samaritans 0800 726 666

Whakatāne and eastern BOP

Te Puna Ora’s local information line 0800 628 228 and press 9 for the dedicated COVID-19 local support line.

 

Family violence services

Tauranga Women’s Refuge

  • The office is closed and they are not taking donated clothing, household furniture and perishable food
  • Safe House will remain open.
  • The 24/7 DV helpline is still available – 0800 86 733 843.
  • Women’s Refuge staff will work with whanau using phone, mobile, social media or text where this can be done and if absolutely necessary, in person
  • Refuge has a call to action that we all do our part to protect whakapapa and whanau in these unprecedented time
  • https://www.facebook.com/TaurangaWomensRefuge/ (Facebook page also available for support)

Shakti

Te Rūnanga o Ngāti Ranginui Iwi

  • Staff will continue to coordinate and liaise virtually, via phone and email.
  • Phone lines remain open - 777 0410 this will take you to a voice mail, please have patience, it will read out every service; dial the option you require.
  • Website ranginui.co.nz for more information
  • Ngati Ranginui Facebook page also available for support.

Tautoko Mai Sexual Harm Support - formerly Bopsass

  • Office and clinic are closed. Staff are available for clients and key stakeholders by phone and internet.
  • Crisis and Support line remains open 0800 227 233 or 07 577 0512
  • https://tautokomai.co.nz/
  • Tautoko Mai Facebook page also available for support.

Tauranga Living without Violence

Family Works

Restorative Justice

  • Office closed – available by phone only – Freephone 0508 273 786 or 07 579 9596

 

What services are available for mental wellbeing?

If you feel you aren’t coping it’s important to seek help. Either by calling your GP or the following helplines.

In a crisis?

Tauranga 0800 800 508

Whakatāne 0800 77 4545

Rotorua 0800 166 167

For everyone it’s normal and human to feel anxious right now. Even if you are not sick you may be feeling anxious about COVID-19 and that is normal. There are great tips about taking care of yourself here

Anxiety phone line – 0800 269 4389 (0800 ANXIETY)

1737 need to Talk?

For support with anxiety, distress or mental wellbeing, you can call or text 1737 – free, anytime, 24 hours a day, 7 days a week - to talk it through with a trained counsellor.

Lifeline – 0800 543 354 (0800 LIFELINE) or free text 4357 (HELP)

Suicide Crisis Helpline – 0508 828 865 (0508 TAUTOKO)

Healthline – 0800 611 116

Samaritans – 0800 726 666

Helplines for children and young people

Youthline – 0800 376 633, free text 234 or email talk@youthline.co.nz or online chat

thelowdown.co.nz – or email team@thelowdown.co.nz or free text 5626

What's Up – 0800 942 8787 (for 5–18 year olds). Phone counselling is available Monday to Friday, 12noon–11pm and weekends, 3pm–11pm. Online chat is available from 3pm–10pm 7 days a week, including all public holidays.

Kidsline – 0800 54 37 54 (0800 kidsline) for young people up to 18 years of age. Open 24/7.

Phone support

Alcohol Drug Helpline 0800 787 797Operating 24/7

Tautoko Mai Sexual Assault Support Services 0800 227 233

BOPDHB Mental Health and Addictions Crisis Line 0800 800 508

Elder Abuse Helpline 0800 32 66 865

Family Violence Information 0800 456 450 (its ok to ask for help)

Healthline 0800 611 116

Lifeline 0800 543 354 or text HELP to 4357

National Mental Health & Addiction Helpline Text or call 1737

Tauranga Women’s Refuge 0800 86 733 843

Victim Support 0800 842 846

NZ Police 111 or 105

Youthline 0800 376 633 or free text 234

Samaritans 0800 726 666

Rotorua Homeless Covid19 Support Line

Phone: 0800 2 WHARE

Email koreromai@housingfirstrotorua.org.nz

Advice on staying at home from the New Zealand Government:

https://covid19.govt.nz/help-and-advice/for-everyone/staying-at-home/

Salvation Army Rotorua 07 3468077

Salvation Army Taupo 07 3784142

Whakatane and eastern BOP

Te Puna Ora’s local information line 0800 628 228 and press 9 for the dedicated COVID-19 local support line.

Lakes DHB

Rotorua Homeless Covid19 Support Line

Phone: 0800 2 WHARE
Email koreromai@housingfirstrotorua.org.nz

Family Focus Rotorua

Stacey Ford - Manager
Phone: 07 346 2096
Mobile: 027 293 9096
Email: stacey.ford@familyfocus.org.nz

Sexual Violence Crisis Support
Family and Crisis Counselling
Pre and Post Crisis Support
Elder Abuse Response Services

Family Direct Service
Building Financial Capability
Kahukura service

Mana Social Services Trust

Theresa Heywood - Director
Mobile: 027 555 9462
Email: mana.manager@outlook.com

Perpetrator service

SWiS
Social Work Service
Abuse Prevention
Child Witness
Non Mandated service counselling victims

Mokoia Community Association Inc

Carole Parker - Interim Manager
Mobile: 024 579 686
Email: community@mokoia.org.nz

Piripoho Navigator
Whanau Support and Counselling

 

Manaaki Ora Trust (Tipu Ora)

Raewyn Bourne - Executive Manager
Mobile: 027 433 5075
Email: rbourne@tipuora.org.nz
Rachell Bell - Social Services Manager
Mobile: 027 295 9950
Email: rbell@manaakiora.org.nz

Elder Abuse Response Services

Family Start - Phone calls and Video messaging
Teen Parent, Elder Abuse Response Service - Phone calls

Te Roopu A Iwi O Te Arawa

Mary Corbett - General Manager
Mobile: 022 2100 5875
Email: mary@maatua-whangai.co.nz
Supported Bail: Henry Corbett
Mobile: 027 6362 2707
Email: henry@maatua-whangai.co.nz

Supported Bail

Family Direct Service
YJ Mentoring
Support and Case Management for young people

Te Runanga O Ngati O Pikiao Trust

Pare Merito - General Manager
Mobile: 027 553 9571
Phone: 07 348 5384
Email: pmerito@pikiaorunanga.org.nz

Service Units

Family and Crisis Counselling
Family Support Service which are both done remotely by phone

The Salvation Army - Rotorua

Tania Hore - Centre Manager
Phone: 07 346 8113 or 07 346 8113
Email: tania_hore@nzf.salvationarmy.org

Foodbank and providing basic necessities.

Social Worker and Housing Worker working remotely

Lifelink/Samaritans Inc

Greg Halse - Operations Manager
Mobile: 027 454 3325
Email: rotorua.lifelink@xtra.co.nz

Crisis Helpline

 

Rotorua Budget Advisory Service

Pakanui Tuhuru - Manager
Phone: 07 346 3236
Email: pakanui@rotoruabudgetadvice.co.nz

Building Financial Capability
No service for Money Mates

 

Te Waiariki Purea Trust

Kiti Ransfield-King - Practice Leader
Phone: 07 215 9910
Email: kiti@twptnz.org
saferfamilies@twpt.nz.org

Youth Development Programme (YDP)

YJ Mentoring
Family Direct Service
Transition to Adulthood
Family Violence Co-ordination

Waka Whakamua Trust

Israel Hawkins - Manager
Mobile: 021 055 4507
Email: israel@wact.org.nz

WERA services: Tiaki Tangata, Youth Services, Emergency Housing, Youth Truancy, Mentoring & Specialist Cultural Assessments

 

Waiariki Womens Refuge

Paula Coker - Manager
Mobile: 027 541 3634
0800 733 843
Email: manager@wwr.co.nz

Safe House
Crisis line

 

Rotorua Community Youth Centre

Jennifer Murray - CEO
Mobile: 021 1873 3567
Email: ceo@rotoruayouthcentre.org
Robyn Sharp -Clinical Nurse Leader
Mobile: 029 913 1271
robyn.sharp@ot.govt.nzPublic Phone: 07 343 1013

Chris Cookson - Manager - 021 795 996; yep. manager@rotoruayouthcentre.org
Steve Holmes - Manager - 021 650 089 - manager@rotoruayouthcentre.org

Health and Well-being Service GP or Nurses (Open Mon to Fri 10.00am to 3.00pm)

Health Services at Te Maioha O Parekarangi (Open Mon to Fri 8.30am to 5.00pm)

Youth Employment Plus & Youth Hub - Chris Cookson - Manager

Youth Development - Steve Holmes - Manager -

Lakes District Health Board

Gary Lees - Director of Nursing and Midwifery
Phone: 07 348 1199 Ext 8946
Email: gary.lees@lakesdhb.govt.nz

Gateway Assessments

 

Tuakiri Charitable Trust

Chantelle Walker - General Manager
Mobile: 021 026 44048
Email: chantelle.walker@tuakiri.nz

Kaupapa Maori Care to transition Home

 

Life Skills for Life Trust

Rick Wiringi - General Manager
Mobile: 027 277 8235
Email: rick@lsfl.org.nz

Supervision With Activity

 

The Open Home Foundation - Rotorua

Brooke Dawson - Practice Manager
Mobile: 027 602 3914
Email: brooke.dawson@ohf.org.nz
OHF number: 07 348 8009 caller diverts you

Prevention of Entry
Manaaki Whanau
Caregiver Support
Shared Care
Teen Parent Home
Long Term Care
Permanency Support

 

Family Works - Rotorua

Kristy Sears - Team Leader
Phone: 07 349 0990
Email: kristy.sears@fwn.org.nz
Office phone number 07 349 0990 is manned and calls are diverted by this person

Counselling
Social Work
SWiS

 

STAND Rotorua

Toni Hocquard - Regional Manager
Phone: 027 492 7195
Email: toni.hocquard@standforchildren.org.nz

Intensive Family Service
Intensive Therapeutic Care

Kidzacool


For existing MSD clients or NZ residents needing financial support please ring Work and Income on 0800 559 009. Open 7am-6pm (Mon-Fri), 8am-1pm (Sat), Sun closed.

The Government Helpline is available to help people who aren’t sure who to talk to: please call 0800 779 997. Open 8am-5pm, 7 days a week.

Foreign nationals who do not qualify for other support can still access support through CDEM Groups – contact them through the Government Helpline.

For people who need support to find short term temporary accommodation due to COVID-19 please call MBIE’s Temporary Accommodation Service on 0508 754 163 to register.

 

Pacific Island Community Tauranga Trust (PICTT)

  • Staff are working remotely providing all of usual services over the phone or email.
  • Staff have delivered COVID-19 support packages for Pacific families who meet the criteria, and also working through a plan with DHB regarding the possibility of administering the flu vaccinations and immunisations for tamaiti/tamariki, and pregnant mothers.
  • Phone: 07 577-1270 option 0
  • Email: pictt_tga@pacificislndtrust.nz Facebook: https://www.facebook.com/PICTT/

Migrant Connect – Citizen’s Advice Bureau

  • Face to face service has closed until further notice
  • Will be available online (through chat, email) and phone: 0800 367 222.
  • Email: tauranga@cab.org.nz
  • Online chat: cab.org.nz

Multicultural Tauranga

Bay of Plenty Interpreting Service (BOPIS)

  • Operating from home, service available as normal.
  • Emails are cleared Monday to Thursday 10.00 to 14.00. Email: BOPIS@trmc.co.nz
  • For urgent enquires contact Emmanuelle Heatley on 022 0433525.

English Language Partners

  • All English Language Partners NZ offices are closed.
  • Staff are working from home, and all class teachers and home tutors will be teaching online.
  • Email: philippa.cairns@englishlanguage.org.nz Phone: 07 571 4181
  • Website: englishlanguage.org.nz/tauranga

Immigration New Zealand

Shakti


Bay Of Plenty

Child (Teen) Dental care – 0800 TALKTEETH (0800 825 583)

Alternative contact Te Manu Toroa Mon/Friday by appointment – Tauranga 027 803 2038

Adolescent and Adult Dental care – contact your private dentist

Low Income Adult Emergency Dental – 0800 335 011(8.30 to 5.00pm daily, weekends and Public Holidays) for Western and Eastern Bay of Plenty.

Lakes

Phone 0800 Lakes Teeth (0800 525 378)Lakes DHB Community Oral Health Service 8.00am to 4.00pm

Helpful Links

Businesses and organisations

Anyone running a business or group.

Other language speakers

Those wanting translations.