We are in this together... which is why we have set up BOP Health COVID-19 Response.

Current status

Updated as at 3PM 13/08/2020

Number of confirmed and probable cases of COVID-19 in:

• New Zealand: 1589 (1531 have recovered)
• Bay of Plenty: 47 (47 have recovered)
• Lakes: 16 (16 have recovered)

These confirmed and probable numbers are updated on this page after the Ministry of Health daily public update (early-mid afternoon). See the Ministry of Health website for more information on COVID-19 cases in New Zealand.

Number of confirmed and probable cases of COVID-19 in:

• Western Bay of Plenty^*: 46
• Eastern Bay of Plenty^*: 1
• Rotorua: 10
• Taupō: 6

These numbers are updated on this page after the Ministry of Health daily public update (early-mid afternoon).

* Western Bay of Plenty = Tauranga City and Western Bay of Plenty District combined
* Eastern Bay of Plenty = Whakatāne District, Kawerau District and Ōpōtiki District combined

Locations of cases of COVID-19 reported in the Bay of Plenty and Lakes DHB areas

The Ministry is reporting by DHB area – Bay of Plenty and Lakes – view the map here.

The way the BOPDHB breaks down its district is:

Western Bay of Plenty = Tauranga City and Western Bay of Plenty District combined

Eastern Bay of Plenty = Whakatāne District, Kawerau District and Ōpōtiki District combined

The way Lakes breaks down its district is:

Southern Lakes DHB area – Taupō District Council

Rest of Lakes DHB area – Rotorua Lakes Council

The DHBs are only able to report on numbers of cases within each of these geographic zones.

Please note, if you have mild symptoms, it is safe to wait over the weekend and phone to arrange testing on Monday. 

Western Bay of Plenty

Bay of Plenty residents with symptoms of COVID-19 can now go to their doctor (local GP) for assessment and swabbing where needed.  All consultations with general practice for suspected COVID-19 are free.  If you do not have a GP, please phone Healthline on 0800 358 5453 for advice.

Tauranga Community Based Assessment Centre (CBAC) has now closed.

Accident and Health Care, 19 Second Avenue, Tauranga (07 577 0010) are open from 8am to 9pm every day and are able to do assessments for people with suspected COVID-19, free of charge.

Katikati CBAC has now closed.

One day pop-up clinics and assessment centres

Pahi Tahi will begin operating again from Monday 17 August.  Locations are available from iwi radio and on iwi websites.

Eastern Bay of Plenty

Under Level 2 we have resumed COVID-19 Community Testing with our Mobile Drive-Thru Unit.

Drive-thru Locations:

Please come to the assessment site if you have any of the following:

• Any flu-like symptoms
• Respiratory conditions
• A history of respiratory conditions
• Chronic illness
• Recently travelled to Rotorua or Auckland
  
  

One day pop-up clinics and assessment centres

For a complete list of the latest and ongoing dates and times for confirmed pop-up clinics and assessment centres in the Eastern Bay, please visit www.tpoom.co.nz/service/get-assessed

Bay of Plenty residents with symptoms of COVID-19 can also go to their doctor (local GP) for assessment and swabbing where needed.  All consultations with general practice for suspected COVID-19 are free.  If you do not have a GP, please phone Healthline on 0800 358 5453 for advice. 

Rotorua and Taupō districts

For residents of Rotorua and Taupō districts, if you have symptoms and think you need to be tested, please phone Healthline on 0800 358 5453. Wait for advice for where and when to go for your assessment and follow all instructions.

Rotorua COVID-19 testing centre is at 2 Vaughan Road, Rotorua

Taupō COVID-19 testing centre is at 79 Miro St.


The hours of operation for the testing centres have just been extended, and both centres will now run from 9am-4pm, seven days a week.

Pop-Up Testing Centres

Rotorua International Stadium on Devon St West, on Thursday, Friday, Saturday and Sunday, from 9am-4pm.

Turangi Community Health Centre at 28 Tautahanga Road, Turangi. Thursday 13 August, 10am to 2pm

Carpark opposite Turangi Police Station on Friday 14 August, 10am-12noon

For more details, visit www.lakesdhb.govt.nz

I’ve been told I am a close contact of a confirmed case of COVID-19 – what does this mean?

A ‘close contact’ is a person who has had one of the following contacts with a suspect, confirmed or probable case of COVID-19 during their infectious period, without appropriate personal protective equipment (PPE):

• Direct contact with the body fluids or the laboratory specimens of a case
• Presence in the same room in a health care setting when an aerosol-generating procedure is undertaken on a case
• Living in the same household or household-like setting (e.g. shared section of a hostel) with a case
• Face-to-face contact in any setting within two metres of a case for 15 minutes or more
• Having been in a closed environment (e.g. a classroom, hospital waiting room, or conveyance other than aircraft) within 2 metres of a case for 15 minutes or more
• Having been seated on an aircraft within 2 metres of a case (for economy class this would mean 2 seats in any direction including seats across the aisle, other classes would require further assessment)
• Aircraft crew exposed to a case (a risk assessment conducted by the airline is required to identify which crew should be managed as close contacts).

If you are a close contact of a confirmed case you must stay home in self-isolation. It is important that you monitor your health carefully for the 14 days following your last day of exposure so that any early symptoms can be detected. If you develop any symptoms, phone Healthline on 0800 358 5453 for advice. If you have difficulty breathing, call 111. In either case, tell them that you are a close contact of a confirmed case of COVID-19.

I’ve been told I’m a casual contact of a case – what should I do?

You are unlikely to get infected just from having been in the same location as the person with the virus, for example in the same lecture theatre, gym or church. You are considered to be at low risk of catching the virus and do not need to go into isolation because of this possible exposure (however, staying home is nevertheless required if the current national alert is at Level 4).

There is a small possibility that you may become unwell. Monitor your health closely until 14 days has passed from the time you were exposed. If you develop symptoms that may be COVID-19 (such as a fever or a cough) phone Healthline on 0800 358 5453. If you have difficulty breathing, call 111. In either case, tell them that you are a casual contact of a confirmed case of COVID-19.

I’m not unwell but have been exposed. How can I protect my family and others at home?

• Cover coughs and sneezes with disposable tissues, or cough or sneeze into your elbow. Please place tissues in the rubbish bin and wash your hands thoroughly.
• Wash your hands often, for at least 20 seconds, with soap and water. Then dry them thoroughly. Use hand sanitiser if no soap or water is available.
• Avoid sharing household items such as dishes, drinking glasses, cups, eating utensils, towels, toothbrushes or bedding with other people in your home. After use, these items should be washed thoroughly with detergent and water. Please clean computer keyboards, desks and other surfaces regularly, especially before others use them.
• Maintain your distance (keep two metres or more away) from other people whenever possible.
• If you have been advised to stay in isolation, or it is required by national alert levels, stay in your home or accommodation, unless you are getting urgent medical care.
  
  

I have had COVID-19 but am now feeling better. When can I come out of self-isolation?

You must stay at home (self-isolate) until advised by a health professional that you can come out of self-isolation AND the following criteria must be met:

• It is more than 10 days after the start of your symptoms (or if you were hospitalised it is more than 10 days since your discharge from hospital) AND
• You have been free from all symptoms for at least 48 hours.

Once you have come out of isolation it is important to maintain good hygiene and handwashing practices. Even once you have recovered from COVID-19, you will be required to follow the current national guidance relating to alert levels, staying home and contact with others.

I have symptoms of respiratory illness – should I go to work?

No, you should not work in a public setting if you are unwell. In this situation, you should stand down from work and self-isolate. Stay away from work until you have been symptom free for at least 24 hours. If necessary, call Healthline on 0800 358 5453 or your family doctor for advice.

All workplaces should be practicing physical distancing as a standard, wherever possible, to help prevent the spread of COVID-19 and other infectious illnesses at this time.

COVID-19, like the flu, can be spread from person to person. When a person who has COVID-19 coughs, sneezes or talks, they may spread droplets containing the virus a short distance, which quickly settle on surrounding surfaces.

As well as following basic hygiene measures, you can further protect yourself by reminding customers to physically distance themselves. You might like to use gloves. If you do, still follow basic hygiene – wash your hands with soap and water as soon as you remove your gloves.

Face masks aren’t necessary outside of a health setting. If staff have a face mask and choose to wear one they shouldn’t be prevented from doing so.

When a face mask is removed:

• avoid touching the front of it
• if the mask has ties, untie the bottom first, then the top tie
• discard the mask, don’t use it again
• wash hands with soap and water and dry hands thoroughly or use hand sanitiser immediately after removing the mask.

PPE requirements for essential non-health workers (PDF, 181 KB) 

Free flu jabs are available now for priority groups that are most at risk of serious health complications from influenza as well as other frontline workers as follows:

• Pregnant women.
• People aged 65 plus.
• People aged under 65 years with diabetes, most heart or lung conditions and some other illnesses, see the table below for more details.
• Children aged 4 years or under who have had a stay in hospital for measles, asthma or other breathing problems.
• Healthcare and other frontline workers, which includes emergency services, social services, police, defence, and border control but not supermarket workers.

To look after our community and make sure our health system is there for those who need it most, it’s important that these people are immunised first before the vaccine is available to the wider public. For more information, talk to your doctor, nurse or pharmacist, or call 0800 466 863.

Phone support

Alcohol Drug Helpline 0800 787 797 Operating 24/7

Tautoko Mai Sexual Assault Support Services 0800 227 233

BOPDHB Mental Health and Addictions Crisis Line 0800 800 508

Elder Abuse Helpline 0800 32 66 865

Family Violence Information 0800 456 450 (its ok to ask for help)

Healthline 0800 611 116

Lifeline 0800 543 354 or text HELP to 4357

National Mental Health & Addiction Helpline Text or call 1737

Tauranga Women’s Refuge 0800 86 733 843

Victim Support 0800 842 846

NZ Police 111 or 105

Youthline 0800 376 633 or free text 234

Samaritans 0800 726 666

Whakatāne and eastern BOP

Te Puna Ora’s local information line 0800 628 228 and press 9 for the dedicated COVID-19 local support line.

Family violence services

Tauranga Women’s Refuge

• The office is closed and they are not taking donated clothing, household furniture and perishable food
• Safe House will remain open.
• The 24/7 DV helpline is still available – 0800 86 733 843.
• Women’s Refuge staff will work with whanau using phone, mobile, social media or text where this can be done and if absolutely necessary, in person
• Refuge has a call to action that we all do our part to protect whakapapa and whanau in these unprecedented time
• https://www.facebook.com/TaurangaWomensRefuge/ (Facebook page also available for support)

Shakti

• All offices and op shops closed
• Refuge and Crisis line remains open - 0800 742 583 (0800 SHAKTI) crisis line across New Zealand
  shaktiinternational.org
• Shakti Facebook page also available for support

Te Rūnanga o Ngāti Ranginui Iwi

• Staff will continue to coordinate and liaise virtually, via phone and email.
• Phone lines remain open - 777 0410 this will take you to a voice mail, please have patience, it will read out every service; dial the option you require.
• Website ranginui.co.nz for more information
• Ngati Ranginui Facebook page also available for support.

Tautoko Mai Sexual Harm Support - formerly Bopsass

• Office and clinic are closed. Staff are available for clients and key stakeholders by phone and internet.
• Crisis and Support line remains open 0800 227 233 or 07 577 0512
• https://tautokomai.co.nz/
• Tautoko Mai Facebook page also available for support.

Tauranga Living without Violence

• Offices are closed, staff available by phone or internet.
• Phone 0800 577 003 or 07 577 9297
• Tauranga Living without Violence Facebook page also available for support.

Family Works

• Office all closed, staff are working remotely and available for existing clients and new clients via phone.
• Please call Service Manager Nicola Ssekajja in the first instance on 021 673 725 and your need will be allocated from there.
• https://www.familyworksnorthern.org.nz/
• Family Works Northern Facebook page also available for information.

Restorative Justice

• Office closed – available by phone only – Freephone 0508 273 786 or 07 579 9596

What services are available for mental wellbeing?

If you feel you aren’t coping it’s important to seek help. Either by calling your GP or the following helplines.

In a crisis?

Tauranga 0800 800 508

Whakatāne 0800 77 4545

Rotorua 0800 166 167

For everyone it’s normal and human to feel anxious right now. Even if you are not sick you may be feeling anxious about COVID-19 and that is normal. There are great tips about taking care of yourself here

Anxiety phone line – 0800 269 4389 (0800 ANXIETY)

1737 need to Talk?

For support with anxiety, distress or mental wellbeing, you can call or text 1737 – free, anytime, 24 hours a day, 7 days a week - to talk it through with a trained counsellor.

Lifeline – 0800 543 354 (0800 LIFELINE) or free text 4357 (HELP)

Suicide Crisis Helpline – 0508 828 865 (0508 TAUTOKO)

Healthline – 0800 611 116

Samaritans – 0800 726 666

Helplines for children and young people

Youthline – 0800 376 633, free text 234 or email talk@youthline.co.nz or online chat

thelowdown.co.nz – or email team@thelowdown.co.nz or free text 5626

What's Up – 0800 942 8787 (for 5–18 year olds). Phone counselling is available Monday to Friday, 12noon–11pm and weekends, 3pm–11pm. Online chat is available from 3pm–10pm 7 days a week, including all public holidays.

Kidsline – 0800 54 37 54 (0800 kidsline) for young people up to 18 years of age. Open 24/7.

Phone support

Alcohol Drug Helpline 0800 787 797Operating 24/7

Tautoko Mai Sexual Assault Support Services 0800 227 233

BOPDHB Mental Health and Addictions Crisis Line 0800 800 508

Elder Abuse Helpline 0800 32 66 865

Family Violence Information 0800 456 450 (its ok to ask for help)

Healthline 0800 611 116

Lifeline 0800 543 354 or text HELP to 4357

National Mental Health & Addiction Helpline Text or call 1737

Tauranga Women’s Refuge 0800 86 733 843

Victim Support 0800 842 846

NZ Police 111 or 105

Youthline 0800 376 633 or free text 234

Samaritans 0800 726 666

Rotorua Homeless Covid19 Support Line

Phone: 0800 2 WHARE

Email koreromai@housingfirstrotorua.org.nz

Advice on staying at home from the New Zealand Government:

https://covid19.govt.nz/help-and-advice/for-everyone/staying-at-home/

Salvation Army Rotorua 07 3468077

Salvation Army Taupo 07 3784142

Whakatane and eastern BOP

Te Puna Ora’s local information line 0800 628 228 and press 9 for the dedicated COVID-19 local support line.

Lakes DHB

Rotorua Homeless Covid19 Support Line

Phone: 0800 2 WHARE
Email koreromai@housingfirstrotorua.org.nz

For existing MSD clients or NZ residents needing financial support please ring Work and Income on 0800 559 009. Open 7am-6pm (Mon-Fri), 8am-1pm (Sat), Sun closed.

The Government Helpline is available to help people who aren’t sure who to talk to: please call 0800 779 997. Open 8am-5pm, 7 days a week.

Foreign nationals who do not qualify for other support can still access support through CDEM Groups – contact them through the Government Helpline.

For people who need support to find short term temporary accommodation due to COVID-19 please call MBIE’s Temporary Accommodation Service on 0508 754 163 to register.

Pacific Island Community Tauranga Trust (PICTT)

• Staff are working remotely providing all of usual services over the phone or email.
• Staff have delivered COVID-19 support packages for Pacific families who meet the criteria, and also working through a plan with DHB regarding the possibility of administering the flu vaccinations and immunisations for tamaiti/tamariki, and pregnant mothers.
• Phone: 07 577-1270 option 0
• Email: pictt_tga@pacificislndtrust.nz Facebook: https://www.facebook.com/PICTT/

Migrant Connect – Citizen’s Advice Bureau

• Face to face service has closed until further notice
• Will be available online (through chat, email) and phone: 0800 367 222.
• Email: tauranga@cab.org.nz
• Online chat: cab.org.nz

Multicultural Tauranga

• Email: manager@trmc.co.nz or call 07 5716419
• Facebook: https://www.facebook.com/TaurangaRegionalMulticulturalCouncil/

Bay of Plenty Interpreting Service (BOPIS)

• Operating from home, service available as normal.
• Emails are cleared Monday to Thursday 10.00 to 14.00. Email: BOPIS@trmc.co.nz
• For urgent enquires contact Emmanuelle Heatley on 022 0433525.

English Language Partners

• All English Language Partners NZ offices are closed.
• Staff are working from home, and all class teachers and home tutors will be teaching online.
• Email: philippa.cairns@englishlanguage.org.nz Phone: 07 571 4181
• Website: englishlanguage.org.nz/tauranga

Immigration New Zealand

• All offices are closed to the public, staff are responding to clients online or by phone.
• Full information on INZ update affecting people currently on temporary visas, including students, visitors and temporary workerst: https://www.immigration.govt.nz/about-us/covid-19/coronavirus-update-inz-response.
• All current Immigration NZ information relating to the impact of Covid-19 is available at: https://www.immigration.govt.nz/about-us/covid-19.
• Website: immigration.govt.nz
• Contact centre number: 0508 558 855
• Regional contact: Brendon Gardner: gardner@mbie.govt.nz

Shakti

• Refuge and Crisis line remains open - 0800 742 583 (0800 SHAKTI) crisis line across New Zealand
  shaktiinternational.org
• Shakti Facebook page also available for support

Bay Of Plenty

Child (Teen) Dental care – 0800 TALKTEETH (0800 825 583)

Alternative contact Te Manu Toroa Mon/Friday by appointment – Tauranga 027 803 2038

Adolescent and Adult Dental care – contact your private dentist

Low Income Adult Emergency Dental – 0800 335 011(8.30 to 5.00pm daily, weekends and Public Holidays) for Western and Eastern Bay of Plenty.

Lakes

Phone 0800 Lakes Teeth (0800 525 378)Lakes DHB Community Oral Health Service 8.00am to 4.00pm

What you need to know about Alert Level 2

Alert Level 2 is not life as normal. You can still go to work and school, but you should:

• keep your distance from other people in public
• wash your hands
• sneeze and cough into your elbow
• keep a track of where you’ve been and who you’ve seen
• wear a mask if you can.

Protect yourself and others from COVID-19

People at higher risk of severe illness from COVID-19 are encouraged to take additional precautions when leaving home.

Get tested for COVID-19 if you have cold or flu symptoms. Tests are free.

Businesses

Businesses can open to the public if they are following public health guidance, which include physical distancing and record keeping.

Gatherings

No more than 100 people at gatherings, including weddings, birthdays, funerals and tangihanga.

If you're unwell

• If you’re sick, stay home. Don’t go to work or school. Don’t socialise.
• If you have symptoms of cold or flu call your doctor or Healthline and get advice about being tested.
• If you have been told to self-isolate you must do so immediately.

More information on Alert Level 2